Cancellation policy
Right of withdrawal
As a consumer according to § 13 BGB you have the right to revoke this contract within 30 days without giving reasons. The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
In order to exercise your right of revocation, you must inform us - Driver13 (Inh. Matthias Schempf), Herrenalber Str. 48, 75334 Straubenhardt, phone number: +49 (0) 708260422, e-mail address: mail@driver13.de by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract.
You may use the sample revocation form available on our website, but this is not mandatory. You can fill in the sample cancellation form electronically and send it to us by e-mail or send us another clear statement by contact form, e-mail or fax. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
End of the cancellation policy
The right of withdrawal expires prematurely for contracts:,
- on the purchase of vouchers, if the voucher is used, because this means that the performance of the contractually agreed service is started at your own instigation,
- on services, if you have requested that the services should begin during the withdrawal period. You must then pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract compared with the total amount of services provided for in the contract.
Here once again the link to the sample revocation form / return form.
(If you want to revoke the contract, please simply fill out this form and send it back).